Water and Sewer Information

Water and Sewer Fees

Water bills are due on the 18^th of every month, even if you don’t receive a bill.  You may call Town Hall for your balance at (336) 578-3443.

Download 2017-2018 Water Sewer Fee Schedule

You may download a Water application, if you desire to fill it out before coming in to apply for services:

Landlord-Owner

Permanent Owner

Renter-Tenant

Connecting the Water Service

To have water connected at your residence, please follow these steps to ensure a timely connection:

First, schedule a home inspection with Bernard Pinnix, Code Enforcer, at (336) 578-3443 Ext 225.

Once the home inspection passes:

A. Owners: Please provide proof of ownership (Hud statement/closing papers/current tax statement), valid government issued id, applicable deposit ($250 if renting home out and $100 if living in home) and completed application (Please note that social security numbers are required to establish a water account).

B. Renters: Please provide an executed lease (signed by both landlord and tenant), $250 deposit, valid government issued id and completed application (Please note that social security numbers are required to establish a water account).

Water Bill Adjustments

We recognize that Green Level’s water bill is high and want to aid customers who have water leaks with their sewer expenses; therefore, we will provide residential customers* with a sewer adjustment one time each year if a leak does occur and is fixed. The Town does require proof that a leak has been repaired. If the resident has chosen to fix the leak, a receipt for parts purchased will serve as proof. If a resident hires someone, a receipt of payment for services rendered on the company’s letterhead will be required. All requests for sewer adjustments (with proof) must be submitted to the Town no later than the 10^th of each month in order to be processed for the current bill.

If you are going to fill a swimming pool and don’t want to be charged for the sewage, please call us before and after you fill the pool, so that we may send someone out to obtain water meter readings and adjust your sewage accordingly.

*Residential customers do not include mobile home park accounts and mobile home parks do not qualify for this once a year adjustment.

Policy for Damaged Water Meters

(Click link above for policy)

Water and Sewer Technical Specifications

Work to be performed under these contracts shall consist of furnishing and installing, complete and ready for service, the water (storm mains where applicable) mains with various appurtenances as shown on the contract plans and as specified.

Download Sewer Specifications
Download Water Specifications